Information about dispatch and delivery

Parcel delivery:
Please contact our customer service for information about the shipping costs in your country. Furthermore our general terms and conditions apply.

Freight forwarding delivery:
Bulky items are subject to an additional freight charge which is calculated depending on country and freight. Delivery may be delayed by the carrier.

Please contact our customer service for more information about deliveries.

Items with cry-cell batteries may require separate shipments when shipped by air freight. The reason for this is a tightening of regulations. In addition, express shipping is not possible in this case.

You can change and create your company delivery address via My eShop > delivery addresses. You need authorization to do so which can be assigned to you by the administrator of your company.

For urgent orders please contact our Customer Service Department.

You can track your order once it has been collected by the transport service. You will find corresponding information on the on the progress of your shipment in your order. To access this information, go to My eShop > Orders and select the desired order. This is where you will receive the link to track your shipment.

Please note that the individual items in your order may have different delivery dates and therefore also varying tracking information.